The Success Academy Limited (the "Company") is a business incorporated in Jersey, Channel Islands (incorporation number 123548) which provides business consultancy and mentoring services. Chloe Bisson is the data controller and is contactable on the details listed below.
and all related websites, applications, services, products, facebook groups and tools (together the “Website
”). It does not cover the third-party sites that you can link to from this site so you should always be aware when you are moving to another site and read the disclaimer on that site.
The Data Protection Law
Under the Data Protection (Jersey) Law 2005, we have a legal duty to protect any information we collect from you. We use leading technologies and security processes to safeguard your data, and follow strict security standards to prevent any unauthorised access to it.
How We Collect Data
We collect data in a number of ways, including:
(a) when you provide information directly to us in person, by phone or in writing (whether electronic, via our communication tools or otherwise);
(b) when you visit and/or use the Website, in which case, we record information sent to us by your computer, mobile device or other access device; and
(c) from third parties such as our related entities, service providers to us, operators of linked websites, applications and advertising on the Website.
The Information That We Collect
(a) your name, phone number, email address, physical address and other contact information;
(b) feedback, market research and opinion polls provided by you;
(c) financial information such as credit card or bank account numbers provided by you;
(d) records and content of communications with us or any other person including when using Website communication tools;
(e) personal information based on your activities on the Website;
(f) personal information you provide to us through any discussions boards, correspondence, user information pages, disputes, or shared by you from other social applications, services or websites;
(g) to the extent permitted by law, other personal information provided by or obtained from third parties (such as a credit check organisations) including navigation and demographic data and credit check information;
(i) personal information from your interaction with the Website and its content and advertising, including device identifiers, device type, geo-location information, connection information, statistics on page views, traffic to and from the Website, mobile network information, time, date, referring URL, the type of operating system and browser, ad data, IP address and standard web log data.
“Personal Information” means information that can be associated with a specific person and can be used to identify that person and includes your information. Information that has been made anonymous or aggregated so that it cannot be used, whether in combination with other information or otherwise, to identify a specific user is not Personal Information.
How We Use Personal Information
Our principal purpose in collecting, using and storing your personal information is to provide you with access to and use of the Website in a personalised, safe and efficient manner. You consent to us collecting, using, storing and sharing your personal information to:
(a) operate the Website, generate content and provide customer support and billing services (including updates and improvements);
(b) provide the services requested by you;
(c) provide you with information via blogs, general email and online correspondence and newsletters;
(d) research, develop and improve our services;
(e) to conduct surveys to determine use and satisfaction with our services;
(f) to generate statistics in relation to the Website;
(i) verify information for accuracy or completeness (including by way of verification with third parties);
(k) contact you at your contact details we have collected, by way of voice call, post, text message or email;
(l) aggregate and/or make anonymous your personal information, so that it cannot be used, whether in combination with other information or otherwise, to identify you;
(m) collect fees, resolve disputes and to identify, test and resolve problems;
(n) notify you about the Website and updates to the Website from time to time; or
(o) supply you with generalised, targeted or personalised marketing, advertising and promotional notices, offers and communications based on your preferences, and measure and improve our marketing, advertising and promotions based on your ad customisation preferences.
A Cookie is a small file that stays on your computer or device until, depending on whether it is a sessional or persistent cookie, you turn your computer or device off or it expires (typically between 7 and 30 days depending on user settings).
Cookies may be used to provide you with our range of services including to identify you as a user or member of the Website, remember your preferences, customise and measure the effectiveness of the Website and our promotions, advertising and marketing, analyse your usage of the Website, and for security purposes.
You also may encounter Cookies used by third parties and placed on certain pages of the Website that we do not control and have not authorised (such as webpages created by another user). We are not responsible nor liable for the use of such Cookies.
We are not responsible nor liable for Linked Sites and recommends that you read the privacy policies of such Linked Sites before disclosing your Personal Information.
Disclosure to Third Parties and Recipients
Notwithstanding the sections above, you agree that we may disclose your personal information to:
(b) comply with any applicable law, request by a governmental agency or regulatory authority or legally binding court order;
(c) respond to or resolve claims that a member has violated the rights of others;
(d) protect a person’s rights, property or safety;
(e) Our directors, staff, contractors, professional advisers and related entities;
(f) outsourced service providers who assist us to provide its services such as information technology providers and marketing advisers (including in relation to fee collection, fraud investigations and Website operations);
(g) third parties to whom you expressly ask us to send, or consent to us sending, your personal information;
(h) credit agencies (including regarding missed and late payments or other defaults or breaches on your account); or
For more information on the recipients of the Personal Information that we hold, you can find further details the Data Protection Register here
Storage and Security
We store and process Personal Information on our host’s servers, currently located in multiply locations around the world. You consent to the transfer, storage and retention of that information onto the servers of our host provider used from time to time by us, regardless of the location of those servers.
We have taken steps to protect Personal Information by contracting with a third party to provide technical and security measures. These measures are designed to mitigate, but do not guarantee against, the risk of loss, misuse, unauthorised access, disclosure and alteration.
Your Personal Information will be stored for as long as is necessary and appropriate.
For more information on how the Company uses stores and transfer Personal Information, you can find further details the Data Protection Register here
Spam, Spyware or Spoofing
You are prohibited from engaging in spam, spyware or spoofing type activities, regardless of whether directed towards us or other users of us.
You are not permitted to add a user or member to our mailing list (postal or email details included) without the written consent of a user or member.
To report spam, spyware or spoof activities to us, please email us on the details below.
In accordance with GDPR, you have the following rights with regards to your Personal Information:
(a) To request access to your personal information
(b) To request correction or the personal information that we hold about you
(c) To request erasure if your personal information - I.e. the right to be forgotten
(d) To request the restriction of processing of your personal information
(e) To request the transfer of your personal information to another party
(f) To withdraw consent; and
(g) To make a complaint to the appropriate authority.
Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. Should the policy change, information already collected will remain subject of the terms and conditions that applied at the time of collection.
You understand that many online software packages store data in facilities which may not be, wholly or in part, based in Jersey, and therefore may not fall under the jurisdiction of the Jersey legislation. We will take all reasonable steps to provide for the security of such stored data to the extent possible and act in accordance with the terms as provided by those third parties and software packages.
You may refuse to work with us where you deem the risk of data breach to be greater than the convenience and cost effectiveness of the solution provided.
To disengage our services, please notify us in writing and we will take measures to remove your details from our system.
If you require assistance, please contact us using the below details:
Telephone: +44(0)7342 337636